Resetting multifactor authentication for an administrative account
If you need to, you can reset an account’s multifactor authentication, if you have the PRIV_MFA_RESET privilege in your role.
When you reset multifactor authentication for an account, when the owner of the account next logs in, they are prompted to follow the onscreen instructions to reset their multifactor authentication.
To reset the multifactor authentication for an administrative account
- Log in to the Admin console.
- Click Security from the navigation pane.
- Click Accounts from the Security menu.
- Find the account that you want, then click the Reset Multifactor Authentication option (
) next to the account information. - Click OK to force the user to reset their multifactor authentication the next time they log in. Alternatively, click Cancel to leave the settings as currently specified and return to Manage Users.